Lights2u, T/A JG Electrical Ltd, 91 Nettlecobe, Crownwood, Bracknell, Berkshire, RG12 0UH
Phone: 01932 918518
We aim to despatch all order as early as possible once the order have been received A lot of our products are sent straight from the manufacturers. All of our orders to the UK are sent using a 24hr service. In stock products normally get sent out on same day if received by 11.30am.
If the product is out of stock and it takes more than 7 working days to be delivered to you, we will contact you to inform you of expected delivery date. You will have the option to wait, change or cancel the order.
You will not be charged for your order until it has been
For orders made from the UK or the European Union, 20% VAT is added.
All products carry a forteen-day money back policy*. You must return the product without any evidence of installation or modification with the original packaging All lamps, fixings and others parts supplied must also be returned. We have the right to refuse refunds if the above conditions have not been adhered to. Delivery charges, from and to Lights 2 u, remain the responsibility of the customer unless the goods received are incorrect, damaged or faulty Refunds will be made once the products arrive back with us.
To enable us to process your return efficiently please fill in the return form online or contact us on 01932 918518 or Emil us and we will provide you with a returns number to quote on your documentation. Lights 2 u is not liable for unwanted goods to be returned. Courier or registered post, with appropriate insurance value, can be used to return goods, or we can arrange for collection via our courier (you are liable for all the courier costs in regard to the collection).
*Only applies to consumers and not business to business transactions.
Notification is required within Three days of receipt of any damages, faults or shortages. Lights 2 u will not accept any responsibility after this period has expired. Should any goods be faulty or damaged they will be replaced or refunded in full according to the customer's requirements. If only part of the item is damaged or faulty then we will send out a replacement for what is required In the event that the appropriate part cannot be sent, the whole item will be replaced lights2u will pay the return delivery costs and delivery of replacement parts for any damaged or faulty items.
Lights 2 u cannot be held responsible for any related expenses such as loss of earnings, electrician’s fees etc. incurred in the event of faulty or missing items being supplied. All products supplied by Lights 2 u must be installed by a qualified electrician.
A one-year, return to store warranty, is provided on all products with the exception of lamps (light bulbs) some of our manufacturers offer a longer warranty, this will be stated on the product pages.
Should a fault occur, within one year of purchase, following an assessment, the product will be repaired or replaced as required. This warranty is limited to electrical components and is void if it is deemed that the product has been incorrectly installed or suffered abuse in a manner not intended for the purpose supplied.
At Lights 2 u we are committed to safeguarding and preserving the privacy of our visitors. Lights 2 u do not disclose buyer’s information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.