We aim to dispatch all order as early as possible once the order have been received.
A lot of our products are sent straight from the manufacturers. All of our orders to the UK are sent using a 24hr service and in stock products normally get sent out on same day if received by 12.00pm.
If the product is out of stock and it takes more than 7 working days to be delivered to you, we will contact you to inform you of expected delivery date You will have the option to wait, change or cancel the order.
We offer Free UK Mainland Delivery over £145.00
Scottish Islands Postcodes KA27-29, KW15-17, PA20&40-88, PH42-44, ZE
Scottish Highland Postcodes AB31-56, FK20-21, IV1-40 & 52-54, IV57-63, KW1-14, PA21-39, PH15-41, PH49-50
Any Order on the above postcodes, please call or email us to shipping costs.
All products carry a fourteen-day money back policy*. You must return the product without any evidence of installation or modification with the original packaging All lamps, fixings and others parts supplied must also be returned. We have the right to refuse refunds if the above conditions have not been adhered to. Delivery charges, from and to Lights 2 u, remain the responsibility of the customer unless the goods received are incorrect, damaged or faulty Refunds will be made once the products arrive back with us.
To enable us to process your return efficiently please Emil us with you order number and the reason for return and we will provide you with a returns number to quote on your documentation. Lights 2 u is not liable for unwanted goods to be returned. Courier or registered post, with appropriate insurance value, can be used to return goods, or we can arrange for collection via our courier (you are liable for all the courier costs in regard to the collection).
*Only applies to consumers and not business to business transactions.
Faulty or Damaged Products
Notification is required within Three days of receipt of any damages, faults or shortages. Lights 2 u will not accept any responsibility after this period has expired. Should any goods be faulty or damaged they will be replaced or refunded in full according to the customer's requirements. If only part of the item is damaged or faulty then we will send out a replacement for what is required In the event that the appropriate part cannot be sent, the whole item will be replaced Lights2u will pay the return delivery costs and delivery of replacement parts for any damaged or faulty items.
Lights 2 u cannot be held responsible for any related expenses such as loss of earnings, electrician’s fees etc. incurred in the event of faulty or missing items being supplied. All products supplied by Lights 2 u must be installed by a qualified electrician.